It happens sometimes that you go to open the advanced find dialog and ribbon is all messed up, icons alignment compromised and tabs hidden somewhere…unusable!
As far as I know is not due to faulty customizations but it appears like browser cache/storage issue with CSS. While you are experiencing this strange behavior try to connect to the same organization with a different browser or even same browser in private mode and you’ll see that the new session is behaving properly.
Here at Apex we experienced this behavior on IE and Firefox hence looks like a cross-browser one.
So far we only experienced it on On-Premises deployments.
How to solve it?
Clean up browser’s local storage.
Open Developer Mode (basically hit F12 in almost any browser) and type the following command in the console:
Once you entered the command, refresh (F5) the Advanceed Find dialog window and everything should be back to normal!
You can send an invitation to your customer and ask authorization for delegated admin.
- Open the Partner app
2. Go to Build your business > Request delegated admin. This will prepare send an email with a link to be clicked to confirm access.
3. Copy the information and offer URL for the delegated administration, and then paste it into a customized email, document, or webpage.
4. Send the Email to your customer
If customer’s approves the request you’ll receive a confirmation email and by then you’ll have full administrative privileges on his tenant (no need for specific credentials).
What is delegated administration?
Delegated administration allows a partner to have full administrative access to all the customer’s services and subscriptions. This means you can perform administrative tasks on behalf of customers (including setting up mailboxes, adding or removing users and groups, data migration, and submitting service requests to Microsoft Customer Service and Support). Delegated administration capability is offered exclusively for partners who are enrolled in Cloud Essentials, Cloud Accelerate or the Cloud Deployment programs.
Before you can start administering a customer’s account, the customer must authorize you as a delegated administrator. To get customer approval, you send them an offer for delegated administration, which you can include with a trial invitation or purchase offer. The customer authorizes a Delegated Administration partner by responding to the partner’s invitational email.
Affected environment: CRM 2016 Update 1 On-Premises, all browsers
Today I logged on a CRM organization as system administrator and created a saved view in order to collect data before performing un update.
I wanted to share the saved view with my customer in order to let her check if the filter criteria satisfied requirements. So I tried to share the view but I only got this error
Log file stated:
<OrganizationServiceFault xmlns:i=”http://www.w3.org/2001/XMLSchema-instance” xmlns=”http://schemas.microsoft.com/xrm/2011/Contracts“>
<ErrorDetails xmlns:d2p1=”http://schemas.datacontract.org/2004/07/System.Collections.Generic” />
<Message>Privilege Type Append not defined on entity ‘UserQuery’.</Message>
<InnerFault i:nil=”true” />
<TraceText i:nil=”true” />
Saved View Entity do not contain any Append privilege. So what to do?
Go to Settings>Security>Hierarchy Security and check if Hierarchy Security is enabled. If that’s the case move Saved Views to the “Excluded Entities”, Save and Close and that’s all! Problem solved!
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