You can send an invitation to your customer and ask authorization for delegated admin.
- Open the Partner app
2. Go to Build your business > Request delegated admin. This will prepare send an email with a link to be clicked to confirm access.
3. Copy the information and offer URL for the delegated administration, and then paste it into a customized email, document, or webpage.
4. Send the Email to your customer
If customer’s approves the request you’ll receive a confirmation email and by then you’ll have full administrative privileges on his tenant (no need for specific credentials).
What is delegated administration?
Delegated administration allows a partner to have full administrative access to all the customer’s services and subscriptions. This means you can perform administrative tasks on behalf of customers (including setting up mailboxes, adding or removing users and groups, data migration, and submitting service requests to Microsoft Customer Service and Support). Delegated administration capability is offered exclusively for partners who are enrolled in Cloud Essentials, Cloud Accelerate or the Cloud Deployment programs.
Before you can start administering a customer’s account, the customer must authorize you as a delegated administrator. To get customer approval, you send them an offer for delegated administration, which you can include with a trial invitation or purchase offer. The customer authorizes a Delegated Administration partner by responding to the partner’s invitational email.